Returns & Complaints

We want you to be 100% satisfied with your purchase at Eso-speedway.com. If the item didn’t meet your expectations or arrived damaged, you can return or claim it.

Returning an item within 30 days

You can return goods purchased from our e-shop within 30 calendar days of receipt – no reason required.

• Items must be unused, undamaged and in original packaging
• No signs of installation or wear
• Include proof of purchase (or order number)

Return shipping is paid by the customer (except in case of claims).

🛠️ Complaints (defective item)

You can submit a claim within 24 months of receiving the goods if they are defective or not working properly.

1. Email us at speedway@eso-speedway.com
2. Include order number, product name, and description of the issue (you may attach a photo/video)
3. We’ll guide you on the next steps – replacement, repair or refund

Return address

We’ll send the correct return address after email confirmation – do not send back items without arrangement.

Refunds

Refunds are issued within 14 days after we receive your return. You’ll get your money back using the same payment method.

B2B Note

If you are returning goods on behalf of a company, please include your billing details. Conditions may vary based on partnership type.